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Issue Date: May 2007

HP enhances service management offerings to help customers take advantage of ITIL v3

May 2007

HP Education Services today announced the availability of Information Technology Infrastructure Library version 3 (ITIL v3) specific courses to commence from July 2007. HP is a contributor to the development of the standard's library and is first to market with training programmes specific to ITIL v3.

HP Education Services today announced the availability of Information Technology Infrastructure Library version 3 (ITIL v3) specific courses to commence from July 2007. HP is a contributor to the development of the standard's library and is first to market with training programmes specific to ITIL v3.
"ITIL is a best-practices framework intended to facilitate the delivery of high-quality IT-services to business," said Bongiwe Nzimande, ITSM Business Developer for HP Education Services. "While being developed primarily in the UK, it is the most thoroughly tested framework of its kind and has been around for 20-odd years. Version three has been made more relevant to current market conditions. Also key is that the ITIL v3 project had a worldwide review system that allowed for service management practitioners from all over the world to provide input to the core authoring team on the then pre-released books prior to the finalisation of the release of the books."
ITIL v3 contains vital information for anyone responsible for delivering IT services to an organisation.
Nzimande added that "HP sits on the ITIL Advisory Group and representatives of HP were responsible for authoring the Service Operations book, which forms part of the ITIL v3 five-volume library. Other HP representatives authored the glossary of terms and definitions and developed the integrated ITIL process maps included in version three."
These significant contributions place HP in a position of authority for ITIL education and allow HP Education Services to be the first organisation to offer training in volume three of the library.
"Customers will be able to contact us as of 1 June 2007 onwards in this regard, with course delivery commencing in July 2007," said Nzimande.
A specific course portfolio has been developed to offer authoritative and comprehensive training. These are listed under the courses offered header. HP is very proud to be the first ITIL training provider with a simulation that has been updated to incorporate ITIL v3. All courses are accredited by the appropriate Examination Institutes.
"HP understands the powerful role of education in meeting the demands of modern business in its relationship with IT," concluded Nzimande. "In this regard we look forward to presenting market-leading educational material within this fundamental framework."
Courses offered
HP Education Services will offer the following courses within the ITIL v3 Course Portfolio:
ITIL v3 Foundation for ITSM including simulation
(Course code HF421S) This three day course introduces the concepts of IT service management (ITSM) based on the industry standard IT Infrastructure Library (ITIL). The course discusses a set of processes involved in developing an IT framework. Participants gain the knowledge required to take the Foundation Certificate in IT Service Management.
ITIL v3Foundation Upgrade: Delta course from v2 to v3
(Course code HE785S). This one-day course is ideal for participants who already have an ITIL Foundation certificate and want to understand the differences in ITIL V3.
ITIL v3 Service Management Awareness
(Course code HF412S). This one day seminar provides a general overview of the ITIL service management disciplines, the benefits and justification. This course is ideal for staff who might be involved in the periphery of IT Service Management, or those who are new to the topic needing a broad, brief introduction.
ITIL v3 Simulation - HP Race to Results Service Management Simulation
(Course code HF415S). This full day version of the HP High Performance ITSM simulation is an exciting, high energy and fun event. Set in the context of the 'high octane' world of motor racing, participants become fully engaged as they aim to win the Championship.
Participants will experience how the application of ITIL best practices can result in quality IT Service Management and an increase business performance
For further information regarding ITIL V3 courses contact bongiwe.nzimande@hp.com.


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