Symantec has announced three new initiatives aimed at enhancing the experience that partners have with Symantec: a new Technical Specialist and Assessments Program, a Unified Technical Support Program and a three-fold investment in its partner infrastructure. The goal of these new initiatives is to help make it easier for Symantec’s partners to engage with Symantec as well as be more successful in servicing their customers.
Designed to help differentiate partner services and ensure partner credibility, Symantec’s new Technical Specialist Program will enable Symantec’s more than 60 000 global partners to accelerate their technical knowledge of Symantec products via individual self-paced product training modules, which assess the technical skills and knowledge required to earn accreditation. These individual product assessments help measure product-specific knowledge across core elements, including product strategy and architecture, configuration and installation, and management and reporting.
In addition, the new Technical Specialist Program, which represents Symantec’s most efficient, cost-effective training and accreditation process to date, provides globally consistent technical validation on Symantec products whether partners focus on specific practice areas or choose to follow a broad, overall solution roadmap.
All of the assessments are now available via Symantec’s online partner portal, PartnerNet, at no cost to Symantec partners and will be updated on a quarterly basis. According to Mark Smissen, Managed Partners manager at Symantec Africa, “Symantec continues to invest in its partner community by providing free, online technical assessments to our global partners. This new accreditation rounds out our current sales and technical training offerings to help our partners establish themselves as credible experts on Symantec products with their customers.”
In its ongoing efforts to streamline legacy systems, Symantec has unified its technical support offerings for partners. Through Unified Technical Support, Symantec partners who are eligible for partner technical support will now have access to 24/7 availability and security technical support for any Symantec enterprise product. Previously, security partners only had access to business-hour technical support. However, with the unification, both security and availability technical support is now available to anyone within an eligible partner’s organisation.
To further enhance the experience partners have with Symantec, Symantec has also made a three-fold investment in its partner infrastructure by shifting its unified PartnerNet partner portal platform from an older technology stack onto a new, more robust platform. “Symantec has also made several enhancements to its PartnerNet portal which will now make it easier for partners to gain access to all of the program information, sales training, technical enablement toolkits, and support they need to develop new business opportunities and take full advantage of Symantec’s partner programs,” concludes Smissen.