Oracle has announced the availability of the latest version of Oracle's Siebel CRM On Demand Release 14, the 14th release in just three-and-a-half years. Siebel CRM On Demand Release 14 combines CRM functionality with next-generation usability, advanced customisation capabilities and comprehensive integration to enable organisations of every size to increase end-user productivity and deliver superior business results.
By bringing Web 2.0 technologies to hosted CRM, Siebel CRM On Demand sets a new standard for productivity and user adoption. Siebel CRM On Demand simplifies user tasks, minimising navigation steps, mouse clicks and page refreshes. Additionally, Siebel CRM On Demand adds powerful homepage customisation so users can arrange elements on the page, including lists, history and favorites, to suit the way they like to work.
With this latest release, users of Siebel CRM On Demand can easily tailor the application to support their unique business process by leveraging comprehensive process, data and UI customisation features.
Organisations can embed best practices, streamline data entry and configure different layouts for different types of records.
Additionally, support for complex, cross-matrixed organisations makes it easier to set up the system to model their organisational structure and provide access to the appropriate information.
Siebel CRM On Demand enables comprehensive integration capabilities so that customers and partners can easily and quickly establish integration at all levels between Siebel CRM On Demand and other applications.
Because the solution leverages Oracle Fusion Middleware technology, customers can either use the pre-built integration solutions out-of-the-box or easily extend it to meet their unique requirements.
Siebel CRM On Demand delivers the most comprehensive set of sales, marketing and service automation capabilities with virtually no up-front IT investment at a predictable cost. Siebel CRM On Demand provides unique features and functionality, including embedded analytics and a pre-built data warehouse to drive realtime decision making; a built-in virtual call center to support call agents without the need for telephony infrastructure; and industry editions that help further reduce the time, labor and costs associated with configuration and accelerate time to value.