The Way Business Is Moving published by
Issue Date: July 2002

The power of voice

1 July 2002

The software, hardware and packaged voice solutions extend the reach of Cisco's proven IP communications portfolio.
Software includes: Cisco Unity Bridge 2,0, an option available with Cisco Unity 3,1 is designed to provide interoperability with leading traditional voicemail systems; Cisco customer response solutions (CRS) 3,0 platform delivers Integrated Contact Distribution (ICD), Interactive Voice Response (IVR) capabilities, and the IP Queue Manager; Cisco SoftPhone 1,3; and the Cisco CallManager Attendant Console.
On the hardware side, the Cisco Media Convergence Server (MCS) 7815-1000 is a cost-effective entry-level platform for IP communications solutions that run on enterprise networks. Faster processing speed enhancements have also been made to two existing Cisco MCS platforms - the Cisco MCS 7825-1133 and the high-availability Cisco MCS 7835-1266. Cisco is also announcing two packaged voice solutions, based on the Integrated Communications System (ICS).
Tim Ellis, 011 803 2800

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